1. Who We Are

Clarendon Health is a private healthcare clinic providing NHS‑commissioned, including Tier 3 weight management programmes.

Contact Details:
Clarendon Health
111 Longfleet Road, Poole, BH15 2HP
Tel: 01202 026073
Email: admin@clarendonhealth.co.uk
Data Protection Officer: Alex Taylor

2. The Information We Collect

We collect and process the following categories of personal data:

• Personal identifiers: name, date of birth, address, contact details, NHS number.
• Health information: medical history, weight, BMI, waist circumference, treatment records, test results, medication details.
• Administrative information: appointment records, correspondence, consent forms.

3. How We Collect Your Information

We collect your information:

• Directly from you during consultations (in‑person or remote).
• From other healthcare providers involved in your care.
• From NHS systems (e.g., SystmOne) when you are referred to us.

4. Purpose and Lawful Basis for Processing

We process your personal data to:

• Provide you with safe and effective healthcare.
• Record and monitor your progress.
• Share relevant information with other healthcare professionals involved in your care.
• Meet our legal and contractual obligations as an NHS service provider.

Our lawful basis under Article 6 UK GDPR:

• Article 6(1)(e) – Performance of a task carried out in the public interest or in the exercise of official authority.

Our lawful basis for special category data under Article 9 UK GDPR:

• Article 9(2)(h) – Provision of health or social care or treatment and management of health or social care systems.

This is supported by the Data Protection Act 2018, Schedule 1, Part 1, Paragraph 2.

5. How We Use and Share Your Information

Your information will only be used for your care and related administrative purposes.
We may share it with:

• NHS commissioners and providers.
• Your GP and other healthcare professionals involved in your treatment.
• Regulatory bodies if required by law.

We will not share your information for marketing purposes without your consent.

6. Data Storage and Retention

Your information is stored securely on SystmOne, an NHS‑approved clinical system.
We retain records in accordance with the NHS Records Management Code of Practice, which generally requires retention for 8 years after the last treatment episode (longer for certain conditions).

7. Your Rights

You have the right to:

• Access your personal information.
• Request correction of inaccurate data.
• Request erasure of your data (where applicable).
• Object to or restrict processing.
• Request transfer of your data to another provider.

You can exercise these rights by contacting us.

8. How to Complain

If you have concerns about how we handle your information, please contact us in the first instance.
You can also contact the Information Commissioner’s Office (ICO):
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk

Last updated: 06.08.2025